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Fake E-Commerce Sites & Customer Trust

by | Feb 5, 2024 | 0 comments

Shopping has gone online; e-commerce sites are convenient and offer great deals.

This is a multi-trillion-dollar business and the stakes are quite high.  India has a population of more than 1.4 billion and is a fast-growing economy, the number of online shoppers is predicted to increase to 427 million by 2027. Consequently, the booming e‑commerce industry is estimated to be worth over 350 billion U.S. dollars by 2030.

Building a successful e-commerce is a hell of a task and the fundamental tenets on which e-commerce platforms are built and operate are trust; and customer trust.

Are e-commerce sites safe? That is an interesting question 😊’

The Pervasive Menace of Fake E-Commerce Sites:

Fake e-commerce sites, often disguised as renowned retailers, exploit consumers’ trust in these brands. These fake e-commerce platforms leverage sophisticated technology and SEO to mimic established e-commerce brands. Unbeknownst to customers, their sensitive financial and personal information is compromised.

Consequences for Customers:

Financial Losses:

Perhaps the most obvious impact is the financial loss suffered by customers. Transactions on fake e‑commerce sites result in non-delivery of goods, delivery of counterfeit products, and outright theft of payment information, causing financial distress, and other repercussions.

Compromised Personal Information:

Personal and financial information shared during these fraudulent transactions can be misused for identity theft or other fraudulent activities, leaving customers vulnerable to unimaginable security risks.

Erosion of Trust:

Trust forms the bedrock of e-commerce businesses.  This is eroded when customers become victims of fake e-commerce sites. This can have broader implications for the e-commerce industry too.

What Should E-Commerce Businesses Do?

What Should E-Commerce Businesses Do?

Proactive Social Listening:

Vigilance is the key. Continuous monitoring of the online space for unauthorized use of brand image, wordmark, trademarks, and copyright helps brands to identify such fake websites and take appropriate action.

Educate Your Customers:

Proactive education is another powerful tool to prevent customers from becoming victims of fake e‑commerce sites. Brands and legitimate e-commerce platforms can contribute to consumer awareness by disseminating information about common red flags and precautionary measures.

Build an Awesome Customer Support System:

A responsive and easily accessible customer support system helps customers verify the legitimacy of a website or report suspicious activities. This instils confidence in customer and will be your best defence against fake websites and fraudsters.

Enforce Brand Rights

Partner with a brand rights enforcement company who have the expertise and wherewithal to monitor, extract, and delete any fake e-commerce site, social media account, customer care numbers.


Since online shopping is the norm and will be more so, it is incumbent upon brands and legitimate e‑commerce sites to ensure that their customers and potential customers only engage with official or authorised websites. By adopting proactive measures such as social listening, enhanced security protocols, customer-education initiatives, and partnering with the right brand rights enforcement company, the e-commerce industry can mitigate the risks arising from fake websites.

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