Online Reputation Management

ORM

Online Reputation Management

Reputation Monitoring

    Detailed Sentiment Analysis

    Real-Time Data Monitoring Across the Web

    Social listening

    Podcast & Webinar Monitoring

    Customer Review Analysis

    Competitive Intelligence Keyword-Based Monitoring

Review Management

    On-site Review Management.

    Offsite Review Management

    Integrated Review Management

Online Reputation Management

Crisis /Negative
Reviews /Interaction Management

    Review Management

    Interaction Management/Microsites

Search Protection

 

    Brand Keywords Protection

    SE Wipeout

    Rich Snippet

Social Media Branding

    Social Media Channel Creation Management

    Community Building on Social Media

    Social Media Event Calendar Management


Reputation Monitoring

Detailed Sentiment Analysis: Fine-Grained Sentiment Analysis, Emotion Detection, Intent Based Analysis, Aspect Based Analysis & Sentiment Histogram Management.

Real Time Data Monitoring Across the Web: Tracking reputation based on keywords of brand and the management team on social media, search engines, media sites, news, blogs, and forums.

Competitive Intelligence: Leveraging our big data for Descriptive Analytics, Diagnostic analytics, predictive analytics & prescriptive analytics, we deploy strategies to improve your brand’s digital health.

Podcast & Webinar Monitoring: We monitor podcasts for brand mentions and keywords related to your business. We also collate speaking opportunities for the leadership and management team to drive positive engagement.

Customer Review Analysis: We create a dashboard system for the Customer Reviews, Customer Analytics, Regression Analytics, Performance Measurement & Management & Data Clustering.

Keyword Based Monitoring: Specific keywords are used to understand the brand’s online presence and reputation. Leveraging our in-house tools and based on the reputation monitoring report, we use objective-specific keywords to identify the brand’s problematic areas.


Review Management

On-Site Review Management: We enhance the organic and inorganic visibility & discoverability of your brand by driving relevant upvotes, shares, product reviews, likes and comments via genuine customers. We also engage with customers’ posts and create a dashboard to escalate and resolve.

Offsite Review Management: We manage interaction, rebuttals, negative feedback, and complaints. We also drive the publishing of organic and inorganic positive reviews and feedbacks across all managed social media.

Integrated Review Management: We automate the review management process using in-house management tools to increase the impact of our ORM efforts thus giving the ability to manage multiple social media platforms from a single console.


Search Protection

We enforce copyright, trademark, wordmark rights to prevent abuse and misuse of brand keywords. By propagating positive organic content, we ensure that positive and legitimate content appears in the search results. This is done by propagating and publishing positive content such as business writeups, inspiring stories, entrepreneurial journey, CSR activities, etc., on authoritative and high-traffic media avenues both in the online and offline space.

Search EngineWipeout Using our antipiracy expertise, we remove unlicensed or defaming content and optimize search results for positive mentions of the brand. We also reach out to happy customers and get them to write genuine product reviews.

Rich Snippet Authorship and Microformat Compliance: To ensure Google-validated data shows up when your brand is searched, we get respected influencers / reputed academics / parents to write about your products and services in industry-specific forums and boards.

Search Protection

Social Media Branding

Social Media Channel Creation & Management:

Our social media experts create/revamp the social media channels to improve the digital health of the brand.

Social Media Branding
Community Building on Social Media:
Building fans, followers, likes, fan clubs, customer engagement, and CRM efforts through:
Influencer Led & Community Development Campaigns
Interactive Management Campaigns to Repair Reputation
Negative Review Management / Replacement Campaign.
Social Media Event Calendar Management:
Creating buzz via objective specific content such as:
Influencer led text, static, video, and gif formats.
Influencer led Podcasts & Webinars on social media.
Targeted Influencers

Our influencer database consists of a variety of influencers such as celebrities, entrepreneurs, parents, students, philanthropists, educators, photographers, industry-specific experts, models and more, having global reach, who are constantly creating content for brands across platforms.

Brand Tonality

The voice of our influencers connects to millions each day across platforms.


Crisis/Negative Reviews/ Interaction Management

Crisis Management

Root cause investigation and addressal with detailed crisis plan on how to manage the crisis. Establish appropriate responses to media questions, and media strategy. Addressing negative mentions before it becomes a full-blown controversy. AiPlex has takedown / removal access and moderator facility to bring down defaming / derogatory content with more than 200 hosting sites like Facebook, Instagram, Twitter, Daily Motion, etc. Removal of “mobile apps” hosting defaming content across all digital platforms.

Review Management

Managing negative reviews by resolving genuine concerns, increasing / propagating, cross-publishing positivity across relevant third-party sites.

Crisis/Negative Reviews/ Interaction Management

Interaction Management

Addressing bad PR, negative mentions, dissatisfied customers and their grievances. Microsites: Developing and implementing goodwill campaigns via sites, competitions, memes, goodies to promote brand image.

How We Remove
Defamatory
Content

Identification

We identify the websites where the defaming content has been published. This process would include: Collating a list of websites that have been uploading / promoting defamatory content, memes, or comments against the brand. Identification of those websites / social media accounts / mobile apps that have been sabotaging your brand name. Building a database that would help us identify and bring down such websites in the future.

Defamatory Content

Extraction & Removal
Extraction: Once such websites are identified, our team will proceed to extract websites / links by using search algorithms and keywords. Links from UGC platforms, social media, mobile apps and websites that defame your brand with misleading information / derogatory comments will also be extracted.
Removal: Removal of defaming content using takedown tools. AiPlex has takedown access and moderator facility to bring down defaming / derogatory content with more than 200 hosting sites like Facebook, Instagram, Daily Motion, etc. We also remove “mobile apps” hosting defaming content across all digital platforms.

Notification
Once the extracted links are identified, we will then proceed to notify those individuals / entities. Should we not receive an appropriate response from the said individual, we will then send them a follow-up email. Should we not receive a response / compliance regarding our follow-up email, we will then notify the website’s hosting service provider to terminate those websites for violations.

Litigation Support

In certain situations where the brand is confronted with belligerent websites, we will be glad to support as below:

    Our legal team will be collating all defaming URLs that we have reported to you thus far.
    All defamatory screenshots will also be provided.
    All correspondence will also be provided to you.
Such crucial evidence will be useful to engage an attorney of your choice to litigate against such websites.

Personal Reputations Management

A customizable service for acclaimed sportsmen, celebrities, socialites, and public figures. We combat malicious negative publicity, rumour-mongering, leaking of private images and other acts that could affect your public standing. We monitor your online and social media images. We track news, gossip, media buzz surrounding your persona. We ensure there is no misuse of your name, image, or brand. We proactively work with you to negate any misrepresentation of facts, scandals, and fake news, etc.

Monitoring
Monitoring

Monitoring online reputation across the web using tracking and sentiment analysis tools, mentions of names, usage of images, rankings and visibility of positive and negative content, page authority of content sources, etc.

suppression
Suppression

Deleting negative content (across social engines and other platforms), and suppressing any non-removable negative content and reducing their visibility dramatically.

Removal
Removal

Removing misrepresentation of facts, malicious negative publicity, rumor-mongering, leaking of private images, scandals, and fake news, etc.

crisesManagement
Crisis Management

A comprehensive crisis management plan on how to handle the crisis, knowing whom and how to contact, and do what needs to be done.

Quick, Responsive, Effective and Sensitive ORM.

Concerned about your online reputation?

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91A, N Cube Centre, Ideal Homes Circle, RR Nagar, Bengaluru, Karnataka 560098

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